Can you look up CPS cases in Texas?

You can contact [email protected] or call 512-929- 6764 or toll free 877-764-7230. Once you receive your records, you will need to look over them to make sure you have everything.

Are CPS cases public record in Texas?

Adult Protective Services (APS), Child Care Licensing (CCL), and Child Protective Services (CPS) case records are confidential by law and released to people personally involved in the case, or those entities who need the record to carry out professional duties.

Does CPS tell who called in Texas?

You can deny that you called and CPS will not tell them who called.

How long does CPS have to investigate in Texas?

If CPS is just investigating, the investigation must be completed within 30 days, although the deadline can be extended.

What happens when CPS is called in Texas?

If during the CPS investigation, the investigator finds that the abuse or neglect may have occurred then CPS will work with you to develop a safety plan. This safety plan includes resources it needs to keep the children safely in the home.

How does Child Protective Services ( CPS ) help families?

Helping children get adopted. Child Protective Services (CPS) becomes involved with children and families when they are referred by the DFPS Investigations division, which investigates allegations of child abuse and neglect. CPS provides families a variety of services to strengthen families so children can stay safe at home with their parents.

What are the hours for CPS customer service?

Our customer service center hours are 7:45 am to 5:00 pm. Monday-Friday. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance.

What do you need to know about the CPS investigation?

If the investigator tries to interview your child at home, she must get your okay or “consent” first. Consent means that you give someone your okay or permission to do something. Consent must be voluntary, which means that you make the decision yourself, without pressure. No one can force you to give consent.

Where can I get help with CPS Energy?

If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance. We encourage the use of a face-covering at any CPS Energy facility.